RETURN&REMAKE POLICY

             CUSTOM  & STANDARD SIZE ITEMS

We understand how frustrating it is to try on endless outfits only to be disappointed. That's why we commit to ensuring you a perfect fit through our Fit Guarantee Program.  Make is risk free on your side. 

We find that most of our customers get a perfect fit in the first order. However, in case of an issue, our highly experienced pattern makers, with your input, will create the perfect fit for you through a free remake (with free shipping).  In the end, the most important thing to us is that you are fully satisfied with your purchase.

      

HOW TO GET A FREE REMAKE ? 

 

  1. Visit RenzRags "Returns & Free Remake Center."
  2. Enter your order number and zip code, then click "Find Your Order."
  3. Choose "Apply for Free Remake" and upload 3 pictures showing the dress problem.
  4. Wait for approval (2-3 days).
  5. Once approved, download and print the returns label.And return the  first dress using the prepaid label.
  6. Please include the new measurements and requirements in the comments.
  7. Remake dress processing and delivery take about 4 weeks, counting from the day we approved your remake request in the system.
  8. A delay in delivery may occur if you don't send back the first dress in time. 
  9. For any issues or questions, contact info@renzrags.com.

                 READY TO SHIP ITEMS

Ready to Ship dresses are returnable within 7 days of delivery as long as they are unwashed, unworn, and in original condition with their tags still attached.

The following items are not eligible for returns:

* Custom Size/Color Dresses

* Swatches

* Fabric by-the-yard

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HOW TO RETURN READY-TO-SHIP ITEMS

  1. Go to RenzRags "Returns Center" page.
  2. Enter your order number and zip code, then click "Find Your Order."
  3. Follow the instructions to create a free pre-paid shipping label that you can download and print.
  4. Pack the items you're returning back into the original box (or one of similar size), and affix the return label on top.
  5. Drop off the package with the designated shipping carrier noted on the return label before the label expires.
  6. Refunds may take up to 7 days to show up, and you will receive a confirmation email.
  7. Please be aware that there is a $10 restocking fee for each Ready to Ship Item return.

If you encounter any difficulties with the return process, you can contact info@renzrags.com for assistance.

Please make sure to return the dress within 7 days of delivery, unwashed, unworn, and in the original condition with the tags still attached to be eligible for the refund.