RENZRAGS is a Made to Order bespoke Designer label . Made to Order means we can eliminate overproduction for the planet, ensure great working conditions for clothing industry employees with a traceable supply chain, and of course, offer perfect fit for you.You order it, we make it. Nothing more, nothing less. Supply equals demand. Zero overproduction.
We understand how frustrating it is to try on endless outfits only to be disappointed. That's why we commit to ensuring you a perfect fit through our Fit Guarantee Program. Make is risk free on your side.
We find that most of our customers get a perfect fit in the first order. However, in case of an issue, our highly experienced pattern makers, with your input, will create the perfect fit for you through a free remake (with free shipping). In the end, the most important thing to us is that you are fully satisfied with your purchase.
How to get a free remake?
- Visit RenzRags "Returns & Free Remake Center."
- Enter your order number and zip code, then click "Find Your Order."
- Choose "Apply for Free Remake" and upload 3 pictures showing the dress problem.
- Wait for approval (2-3 days).
- Once approved, download and print the returns label.And return the first dress using the prepaid label.
- Please include the new measurements and requirements in the comments.
- Remake dress processing and delivery take about 4 weeks, counting from the day we approved your remake request in the system.
- A delay in delivery may occur if you don't send back the first dress in time.
- For any issues or questions, contact email@example.com.