RENZ FIT GUARANTEE PROGRAM

RENZRAGS is a Made to Order bespoke Designer label .  Made to Order means we can eliminate overproduction for the planet, ensure great working conditions for clothing industry employees with a traceable supply chain, and of course, offer perfect fit for you.

You order it, we make it. Nothing more, nothing less. Supply equals demand. Zero overproduction.

We understand how frustrating it is to try on endless outfits only to be disappointed. That's why we commit to ensuring you a perfect fit through our Fit Guarantee Program.  Make is risk free on your side. 

We find that most of our customers get a perfect fit in the first order. However, in case of an issue, our highly experienced pattern makers, with your input, will create the perfect fit for you through a free remake (with free shipping).  In the end, the most important thing to us is that you are fully satisfied with your purchase.

 

             How to get a free remake?

  1. Please apply for a free remake within 7 days of your delivery date.
  2. Visit RenzRags "Returns & Free Remake Center."
  3. Enter your order number and zip code, then click "Find Your Order."
  4. Choose "Apply for Free Remake" and upload at least 3 pictures showing the issue with the dress. Please include the new measurements and requirements in the comments.
  5. Wait for approval (2-3 days).
  6. Once approved, our system will automatically create a new order, and you will receive a new order confirmation — this is your remake order number. The processing and delivery of the remake dress take about 4 weeks, counting from the day we approve your remake request in the system.
  7. Please download and print the return label. Return the first dress using the prepaid label. A delay in delivery may occur if you don't send back the first dress in time.
  8. For any issues or questions, contact info@renzrags.com.