RENZ FIT GUARANTEE PROGRAM
RENZRAGS is a Made to Order bespoke Designer label . Made to Order means we can eliminate overproduction for the planet, ensure great working conditions for clothing industry employees with a traceable supply chain, and of course, offer perfect fit for you.You order it, we make it. Nothing more, nothing less. Supply equals demand. Zero overproduction.
We understand how frustrating it is to try on endless outfits only to be disappointed. That's why we commit to ensuring you a perfect fit through our Fit Guarantee Program. Make is risk free on your side.
We find that most of our customers get a perfect fit in the first order. However, in case of an issue, our highly experienced pattern makers, with your input, will create the perfect fit for you through a free remake (with free shipping). In the end, the most important thing to us is that you are fully satisfied with your purchase.
How to get a free remake?
1. Tell us about the fit
If the fit does not feel right, we will remake it. Simply contact us via email@example.com. Please include photographs of you wearing the garment.
2. Get your free remake
Once we receive your photos and we have your measurements on file, we’ll remake your order and send the new version to you within 4 weeks!
3. Custom fit, take two
If the remake version is still not right (which we believe is very unlikely) we’ll do it over... again! Seriously.
Simply take new photos of you wearing the re-made item and send it back with your comments, you know the drill.